There are times due to unforeseen circumstances that you cannot make your appointment which is completely understandable. Missed appointments, however, have a negative impact on the business. Costing time as well as money and preventing other potential clients access to that appointment.


 If you need to cancel your appointment 48hrs notice is required to allow time for the appointment to be refilled. 


 If you fail to attend an appointment with no prior communication or less than 3 hrs before the commencement of your appointment the full cost of the treatment must still be paid. No further appointments will be taken until the outstanding balance is received by Optimise Therapies. Any further bookings that are made after a failure to attend will only be accepted with a non refundable booking fee of 50% of the treatment cost. 


Thank you for your understanding