There are times due to unforeseen circumstances that you cannot make your treatment appointment which is completely understandable. Missed appointments, however, have a negative impact on the business. Costing time as well as money and preventing other potential clients access to that appointment.
If you need to cancel your appointment 48hrs notice is required to allow time for the appointment to be refilled.
If you fail to attend an appointment with no prior communication or less than 3 hrs before the commencement of your appointment the full cost of the treatment must still be paid. No further appointments will be taken until the outstanding balance is received by Optimise Therapies. Any further bookings after a failure to attend will only be made at the discretion of Optimise Therapies LTD and will require a non refundable booking fee of 50% of the treatment cost.
Classes must be paid for in advance and will only be transferred to a different class ( by the same instructor) or refunded if a minimum of 24 hrs notice is provided
Thank you for your understanding